From One Long-Time Employee’s Perspective
Great Little Box Company has been named one of Canada’s Best Managed Companies for the 15th time. Because this is a status that has been awarded to GLBC for years, we are recognized as a “Platinum Club Member”.
It’s an honour that never gets old. As Deloitte puts it, “every year, hundreds of entrepreneurial companies compete for this designation in a rigorous and independent process that evaluates the calibre of their management abilities and practices.” Without a doubt, our people sustain GLBC’s performance and growth. That makes us proud.
One of those people is Thean Cheav, who happens to be one of GLBC’s longest-running employees. Over 35 years ago, he started working for our company alongside founder and CEO Robert Meggy and one other employee who has now retired.
We wanted to get Thean’s perspective on GLBC’s status as a Best Managed Company. Having watched the company grow from a tiny team to a multi-million-dollar employer of hundreds, what has he observed?
Here are a few of Thean’s thoughts:
Thean, in your opinion, are management decisions transparent and explained?
Yes. Monthly meetings are open book and transparent as to what is happening within the company. We discuss topics such as financials, customer highlights, and so on. Plus, morning meetings with production staff allow everyone to stay in the loop regarding current projects, scheduling, company highlights, employee milestones, and other news.
Do you feel like your manager values your feedback?
Managers are always open to any feedback. Doors are always open for employees to come in and discuss ideas, projects, or any concerns regarding their job.
Robert has always welcomed an open-door policy. He encourages employees to visit him for a chat. In fact, Robert regularly visits the production floor to catch up with staff on how they are doing, what they did on the weekend, or how their families are doing.
How comfortable are you providing feedback to your managers?
I think having an open-door policy encourages all staff to speak with their managers. Communication is a huge part of this as management encourages 2-way feedback. This helps us to feel comfortable to come forth if there is an issue or if there is an idea to improve things within the company.
I also think the Idea Recognition program encourages creative and constructive ideas for improvement within the company. Within this program, if the action is taken, a monetary award is given to the employee who suggested it.
Does your manager promote a positive work environment?
Things like appreciation lunches and recognition help reinforce a positive environment. But the way they communicate with me makes the biggest difference. They want to know how the family is doing, how I’m doing, and they genuinely care about my wellbeing.
Do you feel valued in your job?
Of the nearly 36 years I have been at GLBC, there have been many improvements. But ever since day one I have always felt valued within the company. I am not just another number to Great Little Box Company, but a family member.
These things also help employees like me to feel valued:
- Award of Excellence – This award recognizes employees who go above and beyond the call of duty and is announced at our monthly office meeting in front of peers. All nominees are recognized with a $10 gift card.
- Birthdays are off, so you can enjoy them.
- Shared values such as positive attitude, kindness, and respect.
- Cultural lunches to celebrate diversity at GLBC.
About Canada’s Best Managed Companies
Established in 1993, Canada’s Best Managed Companies is the country’s leading business awards program, recognizing excellence in private Canadian-owned companies. Each year, hundreds of entrepreneurial companies undergo a rigorous application process, but only the best are awarded with this prestigious designation.
For more information please visit Deloitte Best Managed Companies