Employee Stories

Beyond the Sales: Sean Albhouse

Sean Albhouse has been with Great Little Box Company/ Ideon Packaging’s Corrugated & Industrial Packaging division for 25 years, and in sales for 12 years. After a quarter of a century of learning about the ins and outs of corrugated, protective packaging, and shipping supplies, you’d better believe he deserves the title “packaging specialist”. And after over a decade of connecting clients with their ideal packaging solutions, he definitely also deserves to be recognized for his people skills. Here’s to 25 more years, Sean!   

Corrugated & Industrial Packaging Specialist – Sean Albhouse

Why did you choose a career in sales? 

Sales is never dull! I really enjoy meeting people and learning about what they do or are trying to accomplish. It’s a bit of a jigsaw puzzle—you have to communicate well to fill in the pieces. 

What are the keys to your success in sales? 

Prior to working at GLBC, I managed a busy warehouse in Burnaby for a decade. I have packed a lot of boxes so I am very familiar with what works well and can offer practical advice to customers about products and processes. I also purchased boxes and shipping supplies, so I have been exposed to both sides of the process. I’ve met so many great salespeople over the years in many industries and have valued learning from them. What may work well for one customer may not for another so knowing the best questions to ask is crucial. 

What interests you most about being in the corrugated & industrial packaging division? 

I enjoy being creative and corrugated is an open book. It has so many unique design possibilities–both structurally and with print. Working with customers to make their project special is very fulfilling. I also can’t say enough about GLBC’s tremendous team of structural designers and prepress departments that can take a rough sketch and magically turn it into reality. 

What do you find most rewarding about being in sales? 

A happy customer! If I can help a customer to achieve their goals and make their business grow, that’s the ultimate reward for me. Collaborating with coworkers to make that happen is another great reward. Salespeople like me can’t succeed without a lot of help, whether that looks like estimating, customer service, production, shipping, drivers, IT, or marketing, just to name a few. We are so fortunate to have a fantastic team to support the sales department at GLBC.  

What advice would you have given yourself 5 years ago regarding sales? 

Hang on and be ready for rapid change! Nobody could have predicted the changes in the past 5 years in all our lives. In our industry, COVID led to a spike in sales as e-commerce erupted—but the pandemic also resulted in board shortages, supply chain issues, and a trend of communicating without actually meeting with customers. Fortunately, as GLBC is a private company with tremendous leadership we were able to zig-zag and adapt very quickly. I’m proud that we were able to hold the line and help keep our customers in business. 

What’s your favourite memory at GLBC? 

There have been so many over a quarter century! I have to mention the Box trips—particularly our party at the top of the Stratosphere in Las Vegas and the sunset beach parties in Puerta Vallarta and Los Cabos. I really have enjoyed our Holiday parties also. The holidays are always a good chance to reminisce and celebrate with coworkers and reset for the New Year.

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